Contact Centre Advisor

Contact Centre AgentLocation: Tamworth Contract Type: Temporary (12 Weeks) with Potential Extension Pay Rate: 12.71 per hour, plus 2.49 per hour weekend uplift for Saturday and Sunday shiftsAbout the RoleAre you passionate about delivering outstanding customer service and helping people find solutions? We are currently recruiting Contact Centre Agents on behalf of our client in Tamworth. This is an excellent opportunity to join a friendly and supportive team, providing exceptional service to customers while gaining valuable experience within a fast-paced contact centre environment.This role is initially offered on a 12-week temporary basis, with the possibility of extension depending on business requirements.Key ResponsibilitiesAs a Contact Centre Agent, you will play a vital role in ensuring customers receive a professional and efficient service. Your responsibilities will include:Handling inbound and outbound customer calls in a professional and friendly manner.Booking and managing repair and replacement appointments.Providing accurate information and resolving customer queries effectively.Updating customer records and maintaining accurate information within internal systems.Liaising with internal departments to coordinate appointments and ensure service delivery.Delivering a positive customer experience at every interaction.Working to service standards and maintaining high levels of accuracy.What We''re Looking ForWe are seeking enthusiastic and customer-focused ..... full job details .....