Cafe Assistant

Caf- Assistant
Role Purpose


To support the smooth daily running of Vibe Caf- by delivering friendly customer service, preparing food and drinks, and maintaining high standards of cleanliness, safety and professionalism in a public-facing council environment.


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Key Responsibilities


Customer Service


- Deliver warm, friendly and professional service to all customers


- Operate tills accurately and handle cash and card payments responsibly


- Maintain high standards of personal hygiene, appearance and conduct


- Respond positively and politely to customer requests and queries


Food & Beverage Preparation


- Prepare and serve hot and cold drinks, light meals and snacks


- Follow approved recipes, portion control and presentation standards


- Support healthier menu options and allergen awareness


Cleanliness & Safety


- Maintain cleanliness of caf-, kitchen, seating and storage areas


- Follow food safety, allergen and hygiene procedures at all times


- Support daily and weekly cleaning schedules and safety checks


Team Support & Training


- Work cooperatively as part of a small on-site team


- Participate fully in training and development


- Support colleagues during busy periods and maintain team standards


- Remain calm, professional and composed under pressure


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Skills & Experience


Essential


- Experience in a caf-, hospitality or customer-facing role (or strong transferable skills)


- Good communication and interpersonal skills


- Willingness to complete Food Safety training


Desirable


- Previous food handling experience


- Knowledge of allergen awareness


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Personal Attributes


- Friendly, reliable and punctual


- Professional demeanour with strong customer focus


- Self-controlled and resilient during busy service periods


- Takes pride in service quality and cleanlines