Business Support Officer

Business Support Officer

Hourly rate: -15

Working hours: 37 Monday-Friday

Location: Green Street Depot Kidderminster DY10 1HA- office based only

Contract: 3 months with review for extension

Opus People Solutions on behalf of Wyre Forest District Council are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council''s operational services.

Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department.

Responsibilities:

• To respond to and resolve customer or resident enquiries across a wide range of operational services in a professional manner by phone, by email, in writing, through the council''s Customer Relationship Management (CRM) system, or in person.
• To take ownership of enquiries until they are resolved or passed to a service manager or another council department.
• To provide high quality, flexible business support to internal departments, ensuring all administrative tasks are completed to high standards with a high degree of accuracy.
• To accurately record all customer contacts to show trends and to work with the operational services teams to reduce areas of failure demand.
• To proactively promote commercial services namely commercial waste, garden waste, bulky household collections, and MOTs to maximise income for the council.
• To raise invoices and purchase orders on request in accordance with the council''s policies and procedures.
• To use effective management of debt and recovery processes to pursue outstanding money owed to the council.
• To handle any monies, receipting and preparation of banking in accordance with set procedures.

Due to our online right to work check, candidates must hold a valid passport.

If you are available immediately, please apply now!