Business Support Manager

Business Support Manager

Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham or Yeading

Salary: £35,663 per annum

Vacancy Type: Permanent

Apply before 11:55 pm on Tuesday 16th June 2026

Job summary

The role will support the Digital & Data Directorate Senior Management Team (SMT) by ensuring all directorate documentation, including customer-facing materials, is maintained to the highest standard. The postholder will deliver quality service, ensuring robust governance processes are in place and acting as a key contact for corporate governance requirements, directorate planning, and reporting. 

Joining our department comes with many benefits, including: 

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday 
• Flexible working options where we encourage a great work-life balance. 

Job description

Responsibilities include obtaining and collating statistical data or other information for directorate reporting or in response to high-level queries, such as parliamentary questions. The postholder will assure the Digital and Data senior team by keeping directorate plans current and managing the directorate's progress on audit recommendations. 

Working directly with the Senior Management Team and Digital and Data PA, the postholder will attend meetings as necessary, involving initiatives across the directorate, and will log and follow up on action points. 

Your responsibilities will include, but aren’t limited to: 

1. Ensure that governance processes are in place, that team risk registers, PDP logs and planning documents are being maintained; provide a quality review and assurance role for key directorate products. 
2. Compile any statistical information that may be required to enable responses to Parliamentary Questions, other corporate queries, Cabinet Office, and HM Treasury returns. Quality assure the information from other team members for inclusion in any response of this type.   

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. 

Person specification

Required experience: 

To be successful in this role you will need to have the following experience: 

• Excellent verbal and written communication and stakeholder relationship skills with people from all grades and working backgrounds. 
• Experience of compiling and analysis of statistics and use of reporting tools. 
• Strong practical day to day knowledge of Microsoft applications, particularly Word, Excel, Teams, and SharePoint. 
• Experience of managing documentation and governance processes with an eye for detail. 

Additional Information 

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Delivering at Pace

To Apply

If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.