Business Support Clerk

Business Support Clerk - Belfast City Council (Temporary)

Location: Belfast City Centre

Pay: -13.47 per hour

Duration: Temporary - 12 Weeks (Temporary Cover)

About the Role

Hatched Recruitment Group is recruiting a Business Support Clerk on behalf of Belfast City Council. This is a great opportunity for someone with strong administration and customer service skills to join a busy council team on a temporary basis.

Key Responsibilities

Customer Service

• First point of contact for customer queries/complaints via phone and email
• Actioning queries and requests from the commercial management inbox
• Liaising with operational staff (e.g. missed bin collections)
• Processing in-person commercial waste payments

Administration

• Setting up and amending customer contracts
• Inputting information into the CREST software system
• Running reports
• Raising customer credits and refunds via SAP
• Recording contract amendments in CRM software
• Archiving documents

What You''ll Need

• Public Sector Experience or strong admin experience is preferable
• Strong written and oral communication skills
• Good customer care skills, with the ability to respond promptly and effectively
• Team working skills and the ability to prioritise your own workload
• IT skills, including confidence with Microsoft Outlook, Word and Excel
• Work planning skills - able to organise diaries, meetings and deadlines

If you''re interested in this role, apply today