Business Readiness Manager 6 months Hybrid DoE Inside PAYE

Business Readiness Manager / Change Readiness Manager / Business Change Manager Hybrid 6 months PAYEOpus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.Key Responsibilities:Lead business readiness planning aligned to project milestonesIdentify impacts across billing and CRM processesEngage stakeholders and drive change adoptionCoordinate training and support for end usersManage go-live readiness and post-launch supportMonitor risks and escalate readiness concernsIdeal Experience:Expertise in receiving tech into a business ideally a contact centre / customer serviceProven experience in billing transformationBackground in contact centre environmentsStrong change management and stakeholder engagement skillsIf this is of interest please apply with your latest CV and I will be in touch to discuss. ..... full job details .....