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Contract

Business Readiness Manager | 6 months |Hybrid | DoE | Inside PAYE

Exeter
money-bag Negotiable
Posted 3 days ago

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid-| 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

  • Lead business readiness planning aligned to project milestones
  • Identify impacts across billing and CRM processes
  • Engage stakeholders and drive change adoption
  • Coordinate training and support for end users
  • Manage go-live readiness and post-launch support
  • Monitor risks and escalate readiness concerns
Ideal Experience:
  • Expertise in receiving-tech into a business ideally a contact centre / customer service
  • Proven experience in billing transformation
  • Background in contact centre environments
  • Strong change management and stakeholder engagement skills
If this is of interest please apply with your latest CV and I will be in touch to discuss.

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