Business Analyst

Business AnalystTesco Mobile 6-Month Fixed Term Contract, with Scope for ExtensionLocation and Working PatternBase location: Slough or Welwyn Garden City.On-site requirement: 2 days per week on site, in line with company policy. This requirement is not flexible.Travel: Occasional travel to Manchester may be required as part of the role. About the RoleWe''re looking for an experienced Business Analyst to lead a strategic review of goodwill payments across our Customer Care operation.Tesco Mobile currently spends approximately 6 million each year on goodwill payments. While these payments play an important role in supporting our customers, there is an opportunity to reduce unnecessary spend, strengthen process control and improve consistency in how payments are managed.As our Goodwill Payments Business Analyst, you''ll play a key role in understanding what is driving goodwill payments today, identifying opportunities to reduce value leakage and shaping improvements across governance, compliance, reporting and operational decision-making.This is a high-profile 6-month opportunity, with scope for extension, offering visibility to senior stakeholders and a clear opportunity to deliver measurable financial and customer outcomes. What You''ll Be DoingYou''ll work across data, processes and operational teams to build a clear understanding of where opportunities exist and how we can improve.Key responsibilities will include:Interrogating and analysing multiple data sources to ..... full job details .....