Building Control Complaints Resolution Officer

Adecco are recruiting on behalf of a local authority for a Building Control Complaint Resolution Officer to join their Building Control and Surveying Services team.Perceval House, Ealing 23.05 per hour PAYE / 30.09 per hour Umbrella35 hours per week Monday to FridayTemporary Assignment initially for 3 monthsHybrid role - 2-3 days per week in the officeThis is an exciting opportunity for a highly organised and customer-focused individual to take ownership of a varied caseload of Building Control complaints, working closely with residents, councillors, service managers, Ombudsman offices and other stakeholders to deliver fair, thorough and timely resolutions.About the RoleThe successful candidate will play a vital role in managing and investigating complaints relating to Building Control services. You will be responsible for guiding complainants through the process, conducting investigations, gathering evidence and drafting high-quality responses that clearly address concerns and comply with regulatory requirements.You will deal with a range of sensitive and complex issues, including escalated complaints, alleged service failures and cases involving Ombudsman enquiries.Key ResponsibilitiesManage a caseload of Building Control complaints from initial receipt through to final resolution.Investigate complaints thoroughly and impartially, analysing evidence and information received from service teams.Draft clear, professional and comprehensive complaint responses.Liaise with ..... full job details .....