Branch Manager

gap personnel, who operate as an employment business, is seeking an experienced Branch Manager or an individual with a proven track record of success as a Senior Consultant.

As Branch Manager, your role is to grow branch revenue by leading a consultative, team-focused approach. You will coach and support the team to meet KPIs, ensure compliance with company and legal standards, and build strong relationships with clients and candidates while living our company values.

Position: Branch Manager

Hours of Work: Monday to Friday, 08:30am-17:00pm 

Salary: £33,000-£3500 dependent on experience + Bonus

Job Types: Full-time, Permanent

Location: Norwich NR2

Role & Responsibilities

• Drive business growth and branch profitability by securing strong commercial terms and managing key accounts.
• Build deep understanding of client businesses, industries, and work cultures
• Win new business and grow existing accounts through sales, marketing, cross-selling, and networking
• Analyse financial data to monitor branch performance against targets (budget, margin, costs)
• Lead the team to achieve targets on temp placements, margin, sales activity, and service delivery
• Builds strong, lasting relationships with candidates and clients through industry understanding
• Negotiates pay and charge rates in line with legislation; documents all agreements
• Ensures full compliance with legal and company standards in all recruitment activities
• Oversees accurate and timely payroll processes
• Manages projects in line with Senior Management direction

Skills & attributes

• Confident, approachable, and an excellent communicator across all levels
• Strong customer service and telephone manner; tactful in dealing with clients and candidates
• Ambitious, energetic, and enthusiastic with a resilient and adaptable mindset
• Effective mentor and coach; inspires others through fairness and transparency
• Organised and detail-oriented with strong admin, time management, and planning skills
• Shows initiative, committed to continuous self-improvement and professional growth
• Reliable and hardworking with a diligent, strong work ethic
• Commercially aware; understands the temp marketplace and identifies business opportunities
• Goal-oriented and results-driven; consistently meets KPIs and targets
• Able to prioritise workload, multi task, and perform well under pressure
• IT proficient with strong compliance and process adherence 

Company Benefits

We offer an excellent remuneration package and working conditions and believe in rewarding our employees for their commitment and hard work which includes:

• Uncapped bonus scheme
• 33 days annual leave (plus your birthday as paid leave)
• Parking permit - City centre 
• A true development plan for a career in recruitment
• Quarterly performance shout out £250 voucher 
• Health assurance
• Well-being programme
• + more!