Borough Green - Sales Support Administrator

Overview/ Job Description: Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core. We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided. Customer services responsibilities Answering telephones enquiries - UK and Export Responding to Customer Emails - UK and Export Daily/Weekly/Monthly reporting to Customers Creating new customer accounts - UK and Export Processing quotes and orders on IT System Part identification using external websites/spreadsheets Check part number supersessions on external websites Identify part lead times and confirm to the customer Releasing pick tickets and check back orders Raising commercial invoices for despatch Part ship and contact customers when stock is booked in Downloading spares guides as required Monitoring service repairs Dealing with service queries Advising customer of warranty invalidations Contact Service customers requesting part ..... full job details .....