Borough Green - Sales Support Administrator

Overview/ Job Description:

Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core.

We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.

Customer services responsibilities

- Answering telephones enquiries - UK and Export

- Responding to Customer Emails - UK and Export

- Daily/Weekly/Monthly reporting to Customers

- Creating new customer accounts - UK and Export

- Processing quotes and orders on IT System

- Part identification using external websites/spreadsheets

- Check part number supersessions on external websites

- Identify part lead times and confirm to the customer

- Releasing pick tickets and check back orders

- Raising commercial invoices for despatch

- Part ship and contact customers when stock is booked in

- Downloading spares guides as required

- Monitoring service repairs

- Dealing with service queries

- Advising customer of warranty invalidations

- Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment

- Issue repair job numbers to service customers

- Dealing with customer complaints and returns

- Reports

- Assist with other departments as required

- Liaison with other departments

Service support responsibilities

- Account management for service customers

- Service support for partners

- Ensuring smooth flow of work through workshop

- Obtaining Purchase Order numbers for repairs

- Monitoring statuses of repairs

- Responding to new customers

- Ensuring correct invoicing on repairs

- Liaising with Purchasing for timely delivery of parts

- Liasing with customers regarding receipt and return of units

- Supporting the effort to reach service revenue targets

Qualifications and Skills:

• IT literate (Word, Excel)
• Good organisational skills
• Good telephone manner
• Good attention to detail
• Conscientious with a strong sense of quality
• Strong customer focus
• Ability to work and take instruction from Managers but also to work independently.
• Self-motivating with ability to prioritise own workload

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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