BMW and MINI Customer Contact and Booking Advisor

An exciting opportunity has become available to join our busy and successful Aftersales team at Sytner BMW and MINI Tamworth as a Customer Contact and Booking Advisor. This is a telephone and digital customer-contact role within our Aftersales team. Working as part of our in-retailer Customer Contact and Booking Team, you will handle inbound and outbound customer conversations by telephone and WhatsApp, helping BMW and MINI customers arrange servicing, maintenance and repair appointments. The team plays an important part in both our customer experience and the smooth running of our Aftersales operation. You will be helping customers at the point they need us, responding to enquiries, arranging appointments and also proactively contacting customers when servicing or other work is becoming due. If you enjoy speaking to people, like working in a busy environment and take satisfaction from helping customers while getting things organised properly, this could be a great role for you. About the role Your responsibilities will include: Responding promptly and professionally to customers contacting us to arrange servicing, maintenance, repairs and other Aftersales work. Managing inbound WhatsApp enquiries and helping customers through to a confirmed booking. Calling customers back who have requested contact from our team. Handling direct inbound calls from customers who have selected our urgent contact option through our telephone reception system. Making proactive outbound calls ..... full job details .....