Billing Executive

About the Role

We are seeking a detail-oriented and organised Billing Executive to join one of local client’s finance team. The successful candidate will be responsible for ensuring the accurate preparation, processing, and management of invoices, credit notes, and billing queries, while supporting the wider finance function with reporting and compliance.

Key Responsibilities

• Setting up new accounts on our billing system, updating customer accounts with further details when necessary
• Adding new services to customer accounts
• Updating wholesale/retail costs for existing services, which ensures that all monthly profit is reported correctly
• Responding to customers billing queries. Directly contacting the customers and collaborating with colleagues to provide specialist knowledge, enabling the resolution of customer issues
• Compiling ‘out of contract’ reports, updating end dates on the billing system and reporting on ‘out of contract’ services for the management and sales team
• Monthly invoice run for 800+ customers, investigating any differences on average monthly invoices to ensure accuracy before invoices are sent
• Identify opportunities to improve our processes and tools to prevent delays and issues with billing
• Assisting the accounts executive with aged debt control including:
  • Sending overdue invoices and statements to customers.
  • Working with the operations and sales teams to investigate any disputes on invoices to allow minimal delay in payment.
  • Calling customers to request payment for overdue invoices when needed.
  • Adding and updating direct debit mandates

Person Specifications/ Requirements:

Essential:

• A detail-oriented and proactive Billing Executive
• Strong numeracy skills to deliver exact billing
• Able to analyse complex data using Excel
• Be inquisitive with strong problem-solving skills
• Ability to work independently and collaborate effectively
• Excellent attention to detail allowing you to produce accurate bills for customers and to protect the company’s reputation and revenue
• A quick learner and a desire to build on existing knowledge and experience
• Impeccable communication skills both written and verbal
• Able to work to and meet strict deadlines

Desirable:

Previous experience in an accounts team; managing or carrying out tasks associated with the Billing function

• Minimum AAT level 3 qualification or working towards this
• Experience using Zoey Billing Software and Xero Accounts Software.

What We Offer

• £26,000-£30,000 Yearly salary, DOE
• Level 3 or 4 AAT training provided as needed
• Supportive and collaborative team culture
• Monday – Friday, Full-time permanent position