Benefits Service Manager

We are currently recruiting for an experienced Benefits Service Manager to lead the delivery of a high-performing Revenues and Benefits service within a busy local authority environment.This is a key leadership role responsible for managing the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and associated support schemes, ensuring services are delivered efficiently, compliantly and in line with corporate objectives.The successful candidate will oversee operational performance, lead large processing teams and drive service improvements through effective performance management, legislative implementation and the use of emerging technology. The Role Lead the day-to-day operation and performance of the Benefits service, ensuring efficient administration of Housing Benefit, Council Tax Reduction, Single Support Grant schemes and Discretionary Housing Payments. Manage a large operational team including delivery managers, quality managers and assessment officers. Drive service performance to achieve and maintain top quartile performance across accuracy, speed and quality of benefit administration. Monitor team performance, throughput and accuracy, implementing training and targeted interventions where required. Ensure services operate fully in line with benefits legislation, regulations and corporate objectives. Lead the implementation of new legislation, policy changes and system developments, ensuring minimal disruption to services. ..... full job details .....