Bathroom Technical Support Advisor

OverviewBathroom Technical Support Advisor

Location: Chard, Somerset (Hybrid: 1-2 days WFH); Hours: 37.5 hours per week, Monday to Friday, start between 8:00 and 8:30, finish between 4:00 and 4:30; Salary: £28,000 per annum.

What''s On Offer

Generous Annual Leave:

25 days plus Bank Holidays, rising to 30 days with service

Secure Your Future:

Life Assurance and General Income Protection Insurance

Peace of Mind:

Company Sick Pay and Eye Care Assistance

Cycle Friendly:

Bike to Work Scheme

Festive Break:

Christmas Shutdown

Recognition and Rewards:

Long Service Awards and Company Events

The RoleAs a Bathroom Technical Support Advisor, you''ll be the go-to expert for customers and installers needing technical support with bathroom and wetroom products. You''ll provide guidance on installation best practices, troubleshoot issues, and produce survey drawings to support successful project delivery.

Working closely with the Customer Services team and Technical Field Engineers, you''ll ensure every customer receives accurate, helpful advice and a positive experience with their market-leading brands.

Your Key Responsibilities

Responding to technical enquiries via phone and email, offering expert advice on installation and product use

Investigating and resolving customer complaints and queries within set timescales

Producing 2D and 3D survey drawings using CAD software (training provided)

Advising on product specifications and compatibility, including replacement parts

Supporting warranty claims and processing replacements in line with company policies

Coordinating service calls with field engineers and liaising with customers

Recording product issues and tracking resolutions using EFACS software

Supporting the wider Customer Service team with technical knowledge and daily tasks

What You''ll Bring

Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry

Strong communication and customer service skills

Ability to read and interpret technical drawings and documents

CAD experience preferred (but not essential)

IT proficiency and familiarity with CRM systems

A proactive, detail-oriented, and customer-focused approach

How to ApplyIf you''re technically minded, customer-focused, and ready to take on a rewarding new challenge, we''d love to hear from you.

Submit your CV online or email it to

Debbie.searle@office-angels.com . Prefer to chat first? Call

Debbie on 01823 285440

to discuss the opportunity.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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