Bathroom Technical Support Advisor

Are you passionate about bathroom design, installation, or plumbing? Do you enjoy solving technical challenges and helping customers get the best experience possible? If so, we''d love to hear from you!

Bathroom Technical Support Advisor

Location: Chard, Somerset (Hybrid: 1-2 days WFH)
Hours: 37.5 hours per week | Monday to Friday, between 8am - 8.30am start and 4pm - 4.30pm finish
Salary: -28,000 per annum

What''s On Offer

• Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
• Secure Your Future: Life Assurance and General Income Protection Insurance
• Peace of Mind: Company Sick Pay and Eye Care Assistance
• Cycle Friendly: Bike to Work Scheme
• Festive Break: Christmas Shutdown
• Recognition & Rewards: Long Service Awards and Company Events

The Role

As a Bathroom Technical Support Advisor, you''ll be the go-to expert for customers and installers needing technical support with bathroom and wetroom products. You''ll provide guidance on installation best practices, troubleshoot issues, and produce survey drawings to support successful project delivery.

Working closely with the Customer Services team and Technical Field Engineers, you''ll ensure every customer receives accurate, helpful advice and a positive experience with their market-leading brands.

Your Key Responsibilities

• Responding to technical enquiries via phone and email, offering expert advice on installation and product use
• Investigating and resolving customer complaints and queries within set timescales
• Producing 2D and 3D survey drawings using CAD software (training provided)
• Advising on product specifications and compatibility, including replacement parts
• Supporting warranty claims and processing replacements in line with company policies
• Coordinating service calls with field engineers and liaising with customers
• Recording product issues and tracking resolutions using EFACS software
• Supporting the wider Customer Service team with technical knowledge and daily tasks

What You''ll Bring

• Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
• Strong communication and customer service skills
• Ability to read and interpret technical drawings and documents
• CAD experience preferred (but not essential)
• IT proficiency and familiarity with CRM systems
• A proactive, detail-oriented, and customer-focused approach

How to Apply

If you''re technically minded, customer-focused, and ready to take on a rewarding new challenge, we''d love to hear from you.

Submit your CV online or email it to (url removed). Prefer to chat first? Call Debbie on (phone number removed) to discuss the opportunity.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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