B2C Customer Service Agent

We re a recruiting for a well-established organisation with a loyal customer base and a brilliant Operations team who truly look out for one another. Right now, we re looking for someone with office-based B2C customer service experience in a product environment who enjoys problem-solving, bringing calm to customer challenges, and taking real ownership of their work.What you ll be doingSupporting customers by phone and email with warmth, clarity, and confidence.Managing orders from start to finish and keeping everything seamless through CRM systems.Handling returns, delivery updates, product questions, and the occasional tricky complaint (with lots of team support).Logging everything in the CRM so customers get a smooth, consistent experience.Working closely with Sales, Marketing, Logistics and After-Sales great exposure for future growth.Spotting ways to improve processes and making the customer journey even better.Picking up varied ad-hoc tasks that keep your day interesting and your skills growing.What we re looking forOffice-based B2C customer service experience (retail-only won t be quite enough).Experience supporting customers in a product, stock-based or order-based environment.Confident communicator with a friendly, reassuring style.Strong admin and CRM skills (extra points for SAP or Salesforce).Calm, empathetic, solution-focused approach especially when issues get complex.Someone reliable with stable work history who enjoys being part of a supportive team.A positive ..... full job details .....