Customer Service Advisor

We are delighted to be working with a leading business in Ipswich who are currently recruiting for a passionate Customer Service Advisor to strength their busy Customer Service Department. Our client is looking for a conscientious, responsible, hardworking individual who thrives within a fast-paced working environment to join their successful team. The successful applicant will possess excellent communication skills and will have ideally gained previous experience within an office-based Customer Service environment.Key Responsibilities:Process orders via email or telephone and offer alternatives and delivery dates where necessary.Maximising sales opportunities by offering alternatives and special offers.Responding to all calls and emails within the targeted timeframe to maintain the clients high standards of customer service.Managing service warranty calls, arranging service calls between the customer and authorised service agents.Answer enquiries on any product in the catalogue, which may mean liaising with the purchasing team or manufacturers.Track deliveries for customers and request PODs from carriers.Make sure that each client receives the highest standard of customer services.Deal with the return of faulty/damaged products as well as shortages and overcharges.Skills and Experience:Great communication skills with an excellent phone manner.High attention to detail and accuracy.Excellent computer skills including Microsoft Office and experience in using internal databases. ..... full job details .....