AV and Telecoms Specialist

AV and Telecoms SpecialistTerm: PermanentWorking Hours: Full-time (rotating shifts)Department: Information TechnologyLocation: LondonThe RoleThe London office of a global law firm is seeking a proactive and service-driven AV and Telecoms Specialist to join their IT team. This is a highly visible, client-facing role that plays a critical part in ensuring seamless audio-visual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high-performance professional services environment.Key ResponsibilitiesAudio-Visual SupportProvide end-to-end AV support across all conference and meeting rooms.Deliver premium, white-glove support to clients, attorneys and senior leadership.Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm-wide events.Support and operate Zoom and Microsoft Teams video conferencing.Manage displays, microphones, cameras and Cisco/Crestron room control systems.Perform routine preventative maintenance and escalate issues where required.Telecoms SupportProvide Level 1 and Level 2 support for the firm''s Zoom Phone telephony system.Assist with onboarding and offboarding, including handset deployment, configuration and routing.Support voicemail setup, call routing and handset troubleshooting.Liaise with third-party service providers for escalations.Maintain and update telephony and AV hardware ..... full job details .....