Automation Support Manager

Overview

Automation Support Manager at Natobotics — Hybrid remote work with 3 days in the office. Contract duration: 6 months. Location: London, UK.Responsibilities

Implementation of GenAI projectsGreat stakeholder management and Operations Delivery support/managementChange Management process, alongside the Transition and L1 + L3 support teamsCoordination of all escalated incidents (from the L1+ Automation support team) related to the Business Process AutomationsCoordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into ProductionResponsible for ensuring a strong adherence of all Support resources to the Automation Operating ModelResponsible for ensuring there is an adequate rota of resources to support both the business pipeline of changes and incident remediation over 24/7Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolvedMinimum Qualifications

Minimum years of experience: 10+ yearsMust Have Skills: ITIL ExperienceService Management process methodology + ITIL v5Leading operational aspects of large application footprint and operational teamsFamiliar with SRE methodology and techniquesNice to Have

Helix + Remedy ITSMMicrosoft BI reportingProcess AutomationReporting and analyticsJob Details

Location: London, UKPossibility of remote work: Hybrid, 3 days WFOEmployment type: ..... full job details .....