Audi Service Advisor

Job Introduction We are recruiting for a Service Advisor to join our Audi Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary up to £32,000 plus a monthly bonus, with an OTE of £38,000. Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workloadMeeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customersA well-presented individual with a desire, attitude and character to succeedPrevious experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectivesYou will have good organisation and administrative skills, knowledge of ..... full job details .....