Volkswagen Service Advisor

Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in Stratford-upon-Avon. The standard working hours for this position are Monday to Friday, rotating between 7.30am to 4.30pm and 9am to 6pm on a weekly basis, with one in every three Saturdays from 08:00 to 13:00. £31,500 basic salary plus bonus, with an OTE of £39,600. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Role and Responsibilities Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workloadMeeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customersA well-presented individual with a desire, attitude and character to succeedPrevious experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales ..... full job details .....