Associate Technical Support Engineer / IT Infrastructure Engineer

Associate Technical Support EngineerSalary: Competitive + BenefitsLocation: HybridJob Type: Full-time, PermanentWe are looking for a technically minded individual to join our Technical Support team, providing first-class support for enterprise software used by organisations worldwide. This is an excellent opportunity for someone with a passion for networking, infrastructure and customer service to develop their technical expertise within a collaborative environment.About the RoleWorking alongside Engineering, Development and Customer Success teams, you will diagnose and resolve technical issues, support customers with software configuration, and ensure incidents are managed through to successful resolution. You''ll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software.Key ResponsibilitiesProvide technical support for enterprise software applications.Diagnose, troubleshoot and resolve customer issues within agreed service levels.Record, prioritise and manage support requests through the service management platform.Escalate complex technical issues to Engineering and Development teams where required.Assist customers with software configuration, deployment and ongoing optimisation.Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On.Configure dashboards, reports and data exports to meet customer ..... full job details .....