Technical Support Specialist

Technical Support Specialist £40,000 to £45,000 - Birmingham- Onsite SF Technology is partnering with an innovative UK technology business looking to hire a Technical Support Specialist. You''ll support an international customer base using a premium connected hardware product, resolving technical issues across hardware, connectivity, software and firmware. What you''ll be doing Troubleshooting technical and connectivity issues Guiding customers through setup and software updates Diagnosing hardware, software and network faults Investigating returned products and resolving repairable issues Managing support tickets and escalating complex faults to engineering Supporting warranty claims, returns and replacement parts What we''re looking for Experience supporting hardware, IoT devices, consumer electronics or IT equipment Strong technical aptitude and troubleshooting ability Clear and patient customer communication Experience with ticketing or helpdesk platforms A proactive and curious approach with strong ownership Willingness to work predominantly onsite in Birmingham Apply now or contact SF Technology for a confidential discussion. ..... full job details .....