Assistive Technology Team Leader

Assistive Technology Team Leader

£36,948.05 per year

Hybrid - Rushden or Peterborough

Permanent, Full Time 

As an Assistive Technology Team Leader at Amplius, you'll lead a dedicated team delivering person-centred services, driving performance, supporting colleagues, and working with partners to provide high-quality minor adaptation and assistive technology services that promote customer independence, safety and wellbeing.

Salary: £36,948.05 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 8.45am to 5pm

Location: Hybrid, with a weekly presence in our Rushden or Peterborough office.

Snapshot of your role

• Lead the day-to-day delivery of the Assistive Technology Team and Independent Living Advisors, ensuring safe, efficient, high-quality services.
• Manage, coach and develop team members through recruitment, induction, supervision, performance management and wellbeing support.
• Monitor team performance, workloads and KPIs, taking action to maintain service standards and improve performance.
• Carry out and oversee Trusted Assessor assessments, recommending assistive technology, telecare and minor adaptations that support customer independence.
• Oversee customer services including telecare installations, equipment management, service reviews and fault resolution.
• Ensure compliance through accurate record keeping, safeguarding, risk management, audits and adherence to policies and legislation.
• Build strong relationships with internal teams and external partners while supporting service improvements, innovation and new ways of working.

What you’ll need to thrive in this role

• Trusted Assessor Level 3 or 4 qualification (or equivalent) and GCSE Maths and English (Grade 4/C or above, or equivalent).
• Experience leading and developing teams in a customer-focused environment.
• Experience managing performance, workloads and service delivery against targets.
• Experience delivering person-centred services in a customer-facing role.
• Strong leadership, coaching, communication, organisational and problem-solving skills.
• Good administrative and IT skills, including Microsoft Office and Teams, with the ability to maintain accurate records.
• Knowledge of GDPR, safeguarding and Health & Safety requirements.
• The ability to work independently, prioritise competing demands and make confident decisions while remaining professional, resilient and customer focused.

Important – Enhanced DBS clearance and the right to work in the UK are essential requirements for this role. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 20 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.