Assistant Service Manager / Senior Service Advisor / Service Manager

Assistant Service Manager / Senior Service Advisor / Service ManagerLocation: NorwichSalary: CompetitiveJob Type: Full-time, PermanentReady to Take the Next Step in Your Automotive Career?Our client, a well-established and highly respected Volkswagen Audi Group (VAG) dealership in Norwich, is looking to appoint an experienced Assistant Service Manager, Senior Service Advisor or Service Manager to join their successful Aftersales team.This is an outstanding opportunity for an ambitious automotive professional who enjoys leading people, delivering exceptional customer service, and making a real impact within a busy franchised dealership.If you''re looking for a role where your experience is valued, your ideas are welcomed, and your career can continue to develop, we''d love to hear from you.What You''ll Be DoingWorking within a fast-paced and customer-focused environment, you''ll play a key role in the daily operation of the Service Department, ensuring the highest standards of customer satisfaction while supporting workshop efficiency and departmental performance.Your responsibilities will include:Leading and motivating the Service Advisor team.Delivering an exceptional customer experience from booking through to vehicle collection.Supporting the day-to-day management of the Service Department.Monitoring workshop loading and productivity.Driving departmental KPIs and customer satisfaction.Managing customer concerns with professionalism and confidence.Coaching and developing ..... full job details .....