Assistant Retail Travel Manager

Assistant Retail Travel Manager

Base Salary to -35,000 Bonus and Great Benefits

Guildford Surrey

Our client is a well established travel company who have recently launched a new tour operation focused on inclusive package holidays combining flights, hotels, shore excursions, cruises to the Greek Islands, Mediterranean and the Arabian Gulf.

They have recently opened a UK office and retail store in the Guildford and are now seeking to recruit an experienced assistant retail travel manager to help manage and lead a small team of travel consultants.

This is a pivotal role in supporting the leadership of our Guildford store. in driving sales, coaching the team, overseeing day-to-day operations, and ensuring high service standards.

Candidates must have supervisory/team leader experience within the travel industry.

This is an office/store-based role operating over a 7 day period, working 5 days, with 2 days off per week.

Assistant Retail Travel Manager Responsibilities:

Deliver exceptional customer service to walk-in clients, phone and web leads.

Support the team in meeting and exceeding individual and store sales targets.

Assist in creating tailored travel itineraries, handling complex bookings, and resolving customer issues.

Monitor daily performance metrics and provide coaching and support to Retail Agents to improve results.

Coach and mentor Retail Agents to deliver excellent customer service and grow their destination knowledge and sales confidence.

Assist with rota planning, task delegation, and workflow organisation.

Assistant Retail Travel Manager Experience Required:

Previous experience in a senior sales or assistant manager role within the travel industry travel

Strong customer service and sales background.

Proven ability to coach and motivate teams to achieve sales and service excellence.

Strong relationship-building skills with both customer-facing and internal stakeholders.

Ability to support and inspire a team in a target-driven environment.

Assistant Retail Travel Manager Salary and Benefits:

Base Salary up to -35K based on experience

Bonus potential of -8,000 based on performance

25 days annual leave

Health insurance scheme for the employee and family

6.5% pension contributions

Discounted cruises for employees and their immediate families

Fam trips

Career progression

To apply, please email your CV and a member of the team will be in touch to discuss your application.