Assistant Manager

Are you passionate about delivering great service and eager to share your knowledge with others Do you have a flair for customer service and a love for artisanal products If so, we have the perfect opportunity for you!Fortnum and Mason are looking for an exceptional Assistant Manager to join our unique team at our beautiful Restaurant at The Royal Exchange. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.Why Work For Us:Competitive hourly rate + paid overtimeDiscretionary annual bonus (up to 5% of salary)Up to 40% store and restaurant discountsSubsidised staff restaurant using Fortnums ingredients28 days holiday + a day off for your birthday and 5 extra wellbeing days offMatched pension scheme and career development opportunitiesAnnual staff party and incredible gifts after 5 yearsWhat You''ll Do:Work in partnership with the Restaurant Manager to ensure the restaurant meets and exceeds FandM standards and targetsCoach and develop your Head waiters/ess and teams to ensure efficiency, leading by exampleUpdate your management team on business performance, new initiatives and other pertinent issuesTour the restaurant regularlyChair regular meetings and briefings with your teamsCommunicate and work with the General manager to own the restaurant highlights, lowlights, opportunities and risks for the periodComplete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectivesCommunicate effectively, in a way that your teams are empowered and involved in all appropriate developments across the businessDemonstrate high levels of planning, organising, and time management to drive the operational execution across the departmentEnsure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, HandS, dress code standards etc.)What We''re Looking For:Experience in a high-end establishment as an Assistant ManagerDemonstrate a commercial mind set and outlook to stay responsive to customer needsCreate and take ownership to deliver results on timeCome up with ideas and take opportunities to improve performance by using knowledge of customers product and competitorsSpend quality time on the floor observing and giving feedback to the teamConstantly looking at ways to develop a long lasting relationship with customers and exceed their expectationsThink profit contribution and benefit to the businessCommunicate in a confident and friendly mannerThis is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each others differences, to create a truly inclusive environment.In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality and Tourism, Visual Merchandising and Display, Customer Service and Local Community ..... full job details .....