Applications Support Analyst (Acturis)

Overview

We are recruiting for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.

Responsibilities

Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation

Assisting with application issues, future acquisitions and business integrations

Logging and managing incidents and service requests using enterprise-level ticketing systems

Supporting application integration, data migration and onboarding processes during acquisitions

Qualifications

Experience supporting end users including insurance accounts, claims and finance handlers

Troubleshooting skills with escalation to third-party providers as needed

Strong Acturis platform knowledge and understanding of data structures preferred

Proficiency with enterprise-level service desk systems

Excellent communication, customer service and problem-solving skills

Ability to train others, share knowledge, take initiative and work dependably

About NFP and What You’ll Love About Working Here

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in helping businesses in four core areas: Insurance, Health and safety, Employee benefits, HR, people and talent

Two large employee events every year for summer and Christmas; opportunities to socialise and build connections

A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board; inclusive policies and access to Business Resource Groups

Numerous charity fundraising challenges and events; opportunities to volunteer and support local initiatives

Award-winning apprenticeship program to help local schoolchildren take their first steps into the world of work

We emphasise a People First culture focused on wellbeing and development

Finances

Matched employer pension contributions

Life Assurance and Group Income Protection

Lifestyle discounts for well-known brands

Work-life Balance

Opportunity for hybrid working

Generous annual leave ..... full job details .....