Applications Support Analyst (Acturis)

Overview

We’re hiring for an Applications Support Analyst (Acturis) to support our growing Technology team. We are recruiting for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.We’re looking for someone with:Experience supporting end users including insurance accounts, claims and finance handlersTroubleshooting skills with escalation to third-party providers as neededStrong Acturis platform knowledge and understanding of data structures preferredProficiency with enterprise-level service desk systemsExcellent communication, customer service and problem-solving skillsAbility to train others, share knowledge, take initiative and work dependablyUsing these skills, you’ll be:Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentationAssisting with application issues, future acquisitions and business integrationsLogging and managing incidents and service requests using enterprise-level ticketing systemsSupporting application integration, data migration and onboarding processes during acquisitionsAbout NFP

Who is NFP?With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:Insurance (helping them manage key risks)Health and safety (supporting them to create a safer workplace for their employees)Employee benefits (helping them reward their people more effectively)HR, people and talent (supporting employers and their people to thrive through changes and challenges)What you’ll love about working hereworking in a dynamic, fast-paced organisation in an exciting industrythe opportunity to do globally impactful work from day onelearning from industry and business line specialists with decades of experiencea huge variety of projects to work on and challenges to solveour People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human beinga rich suite of employee benefits and out-of-work perkThe great benefits we offer

FinancesMatched employer pension contributionsLife Assurance and Group Income ProtectionLifestyle discounts for well-known brandsWork-life balanceOpportunity for hybrid workingGenerous annual leave allowanceHealth and wellbeingComprehensive Private healthcareHealthcare cash planAdditional days off throughout the year to focus on your wellbeingCharity and community workNumerous charity fundraising challenges and events throughout the yearOpportunities to volunteer and give back to the communityAward-winning apprenticeship program, helping local schoolchildren take their first steps into the world of workSocialTwo large employee events every year for summer and ChristmasEnjoy out-of-work events and socials to get to know your team betterGood office locations with plenty of opportunity to socialise outside of workInclusion and belongingA dedicated Inclusion and Belonging Committee, supported by our Global Advisory BoardInclusive policies and procedures to ensure all of our people are treated fairlyAccess to Business Resource Groups that can support with multiple key challengesNFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity ..... full job details .....