Applications Support Analyst (Acturis)

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Applications Support Analyst (Acturis)

role at

NFP, an Aon company (Europe)Overview

We’re hiring for an Applications Support Analyst (Acturis) to support our growing Technology team. The successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems, and will help ensure seamless operations across the business.Responsibilities

Provide application-related support to end users, acting as the first point of contact and documenting incidents and requestsTroubleshoot issues and escalate to third-party providers as neededSupport Acturis platform knowledge and understand data structures (preferred)Utilize enterprise-level service desk systems to log and manage incidents and requestsAssist with application integration, data migration and onboarding processes during acquisitionsQualifications

Experience supporting end users including insurance accounts, claims and finance handlersTroubleshooting skills with escalation to third-party providers as neededStrong Acturis platform knowledge and understanding of data structures (preferred)Proficiency with enterprise-level service desk systemsExcellent communication, customer service and problem-solving skillsAbility to train others, share knowledge, take initiative and work dependablyWho is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon Group and specialises in four core areas:Insurance (helping them manage key risks)Health and safety (supporting safer workplaces)Employee benefits (rewarding people more effectively)HR, people and talent (supporting employers and their people to thrive)What you’ll love about working here

Dynamic, fast-paced organisation in an exciting industryOpportunity to do globally impactful work from day oneLearning from industry and business-line specialists with decades of experienceVariety of projects and challengesPeople First culture focused on wellbeing and developmentRich suite of employee benefits and perksThe Great Benefits We Offer

Finances

Regular salary reviews and financial peace of mind initiatives, plus:Matched employer pension contributionsLife Assurance and Group Income ProtectionLifestyle discounts for well-known brandsWork-life balance

Flexible policies to support balance outside of work:Hybrid working optionsGenerous annual leave allowanceHealth and wellbeing

Initiatives and resources to support physical and mental health:Comprehensive private healthcareHealthcare cash planAdditional days off for wellbeingCharity and community work

Opportunities to support charities and local initiatives:Charity fundraising challenges and eventsVolunteer opportunities and community involvementAward-winning apprenticeship programSocial

Opportunities to socialise with colleagues throughout the year:Two large employee events annuallyOut-of-work events and socialsGood office locations with social opportunitiesInclusion and belonging

We are proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award.Inclusion and Belonging Committee supported by our Global Advisory BoardInclusive policies and proceduresAccess to Business Resource Groups for key challengesNFP is an inclusive Equal Employment Opportunity employer.Seniority level

Not ApplicableEmployment type

Full-timeJob function

Information TechnologyIndustries

InsuranceNFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity ..... full job details .....