Negotiable
Social network you want to login/join with:The Salesforce L2 Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Salesforce estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the Salesforce estate from the current team to helping establish a fully fleshed out service.The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.For this role you
MUST
either holds or can be cleared for SC and NPPV3 clearanceWhat you''ll be doing:Maintain Salesforce applications and configurations using Sales, Service and Experience CloudPerform hands-on configuration and troubleshooting of solutionsBuild/maintain efficient, reusable and reliable documentationIdentify bugs and devise resolutions to these defectsWork alongside to provide the client with quality solutions to complex problemsWork across a varied technical stackSome travel to NTT DATA offices in London/Birmingham and occasional travel to client site in Southern England may be requiredWhat experience you''ll bring:Experienced with Salesforce Sales, Service and Experience Cloud ConfigurationsExperience working with Salesforce Flows (e.g. screen flows, triggered flows, API flows)Experience working with Salesforce Lightning Record pages (e.g. dynamic forms, conditional visibility, advanced layouts, buttons / links / actions, Record Types)Awareness of Salesforce custom objects / custom fields (inc. complex formula fields and managing lookup relationships, picklist management)Awareness of Salesforce List Views, Related Lists, ReportsOr equivalent low-code / business data modelling SaaS / application experience with an aptitude to quickly learn and adopt new technology.Experienced with version control and some form of CI/CD deployment pipeline(preferably Bitbucket)Jira / Confluence or equivalent workflow / online documentationIdeally qualified with the following certifications: Salesforce Administrator (essential), Salesforce Platform Developer I (preferred), Salesforce App Builder(desirable)Strong troubleshooting and problem resolution skillsShould have experience with platform monitoring and maintenanceShould have experience of integration technologies (preferably Mulesoft)Share knowledge inside the technical team, promote engineering cultureAttention to detail, client facing experience, results oriented, analytical thinkingExperience working in a fast-paced environmentConfident leader with excellent communication and interpersonal skills.Ability to engage project and service stakeholders up to a senior level with confidence.Strong analysis and troubleshooting capabilityMethodical approach to problem solving and attention to detail.Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures.Who we are:We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network,Cultural and Ethnicity Network, LGBTQ+ and Allies Network, Neurodiversity Network and the Parent Network.what we''ll offer you:We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.You can find more information about NTT DATA UK and Ireland here:We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team.Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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Negotiable