Applications Support Analyst (Acturis)

Join to apply for the

Applications Support Analyst (Acturis)

role at

NFP, an Aon company (Europe)

We’re hiring for an Applications Support Analyst (Acturis) to support our growing Technology team. We are recruiting for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.

Responsibilities

Experience supporting end users including insurance accounts, claims and finance handlers

Troubleshooting skills with escalation to third-party providers as needed

Strong Acturis platform knowledge and understanding of data structures preferred

Proficiency with enterprise-level service desk systems

Excellent communication, customer service and problem-solving skills

Ability to train others, share knowledge, take initiative and work dependably

Using These Skills, You’ll Be

Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation

Assisting with application issues, future acquisitions and business integrations

Logging and managing incidents and service requests using enterprise-level ticketing systems

Supporting application integration, data migration and onboarding processes during acquisitions

Who is NFP?With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon Group and specialises in helping businesses in four core areas.

Insurance (helping them manage key risks)

Health and safety (supporting them to create a safer workplace for their employees)

Employee benefits (helping them reward their people more effectively)

HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What You’ll Love About Working Here

Working in a dynamic, fast-paced organisation in an exciting industry

The opportunity to do globally impactful work from day one

Learning from industry and business line specialists with decades of experience

A huge variety of projects to work on and challenges to solve

Our People First culture, which supports wellbeing and development

A rich suite of employee benefits and out-of-work perks

The Great Benefits We OfferFinancesIt’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. We offer initiatives to support and give you financial peace of mind.

Matched employer pension contributions

Life Assurance and Group Income Protection

Lifestyle discounts for well-known brands

Work-life balanceWe respect your life outside of work and offer flexible policies to help you balance responsibilities and achieve your best self.

Opportunity for hybrid working

Generous annual leave allowance

Health and wellbeingWe support the whole person with initiatives and resources for physical and mental health.

Comprehensive Private healthcare

Healthcare cash plan

Additional days off to focus on wellbeing

Charity and community workOpportunities to support charities and local initiatives, with programs and events throughout the year.

Charity fundraising challenges and events

Opportunities to volunteer

Award-winning apprenticeship program

SocialOpportunities to socialise with colleagues and build strong team connections.

Two large employee events each year

Out-of-work socials and good office locations

Inclusion and belongingWe are proud of our inclusion and belonging initiatives and educational events.

Inclusion and Belonging Committee and Global Advisory Board

Inclusive policies and access to Business Resource Groups

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

Job Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Insurance

Walsall, Birmingham, and other UK locations apply to similar roles. This listing reflects ongoing opportunities with NFP, an Aon company ..... full job details .....