Application Support Analyst (Service Desk)

Robert Walters is working in partnership with a national fast-growing business. They are recognised as market leaders at the forefront of innovation, transforming industries through cutting-edge solutions. They ensure their solutions redefine how businesses operate by delivering smarter and more efficient systems.Due to a large-scale digital transformation, they are keen to appoint an Application Support Analyst (Service Desk) paying a salary range up to £45,000 with a hybrid working model from the Warwick offices.Application Support Analyst (Service Desk): DutiesUp to 2nd line support experienceMonitor tickets, improve data quality, chase updatesDocument and implement processesInterest/Knowledge of automationITSM knowledge (incident, problem, change management)External client support - EssentialManage and resolve client facing support ticketsTriage issues, investigate and understand root cause analysisImprove service performanceImplement root causes analysis and fixesSupport users during incidents and fixesUser access managementWork closely with software development teamApplication Support Analyst (Service Desk): Technical ExperienceSQLDatabases / DebuggingJIRA Service ManagementAPI troubleshootingAmbition to perhaps move into Software EngineeringThe permanent role for an Application Support Analyst (Service Desk) will pay a salary range up to £45,000 with a hybrid working model from the Warwick offices. This is an opportunity to join an industry leader that has grown year ..... full job details .....