Application Support Analyst
Location: Meriden, Solihull  (On-site)

We are seeking a proactive Application Support Analyst to join our team and provide expert technical support for business-critical applications. The ideal candidate will have a strong background in 2nd or 3rd line technical support, with expertise in troubleshooting software issues and enhancing system functionality.
Key Responsibilities:

- Provide 2nd and 3rd line support for application-related issues, ensuring timely resolution.
- Troubleshoot and resolve software problems, identifying root causes and implementing solutions.
- Work with Power Platform, Dynamics Sales, and Plugins to configure and enhance system performance.
- Collaborate with development teams and business stakeholders to support application improvements.
- Manage system upgrades, patches, and enhancements.
- Document issues, resolutions, and best practices to improve future support.

Key Skills and Experience:

- Strong experience in Power Platform, Dynamics Sales, and Plugins.
- Proven expertise in 2nd or 3rd line technical support within a software/application environment.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills to liaise with stakeholders and technical teams.
- Experience with ITIL processes and best practices (desirable).

Salary and Benefits:

- Competitive salary (to be discussed).
- Career progression and development opportunities.
- 24 days holiday plus bank holidays

If you''re passionate about application support and have a strong background in troubleshooting software, we’d love to hear from you!