Application Support Analyst

Application Support AnalystSalary: Up to £60,000We''re looking for an experienced Application Support Analyst who enjoys solving complex technical problems and making a real difference for customers.This is a 2nd/3rd Line Application Support role, with all 1st Line support handled by a dedicated Service Desk. That means you''ll spend your time investigating, troubleshooting and resolving more challenging application issues rather than answering basic support calls.The successful candidate will be naturally curious, enjoy getting to the root cause of problems, and have excellent communication skills. You''ll work closely with customers and internal teams, keeping stakeholders informed while driving issues through to resolution.What you''ll be doingProvide 2nd and 3rd Line support for business-critical applications. Investigate and troubleshoot complex application issues to identify the true root cause. Replicate customer issues, perform technical analysis and implement solutions. Escalate issues where required, while maintaining ownership and keeping customers updated throughout. Carry out application configuration, deployments and user administration. Execute SQL queries and configuration changes to support investigations. Monitor application health and respond proactively to system alerts. Deliver user training and guidance where required. Work collaboratively with Development, Infrastructure and Business teams to ensure timely resolution of issues.What we''re looking ..... full job details .....