Application Support Analyst

Job Title: Application Support Analyst
Location: Newcastle upon Tyne
Work Mode: Onsite
Role Type: Permanent

Experience: Graduates or up to 8 years of experience

My client, a leading provider of technology solutions within financial services, is seeking an Application Support Analyst. This role involves investigating and resolving business-critical application and infrastructure issues, improving operational efficiency, and ensuring system reliability. You will collaborate closely with development teams, quantitative analysts, and business stakeholders to drive incident resolution, manage change processes, and enhance system resilience.

Key Responsibilities:

• Investigate and resolve application and infrastructure incidents, including configuration and code analysis.
• Identify recurring issues, determine root causes with development/quant teams, and track resolutions.
• Lead daily incident review calls and manage communication between business and technical stakeholders.
• Enhance system reliability, efficiency, and resilience; manage business continuity processes.
• Implement changes/releases, enforce change management, and conduct post-change reviews with dev/test teams.

Qualifications:

• Prior experience in global application support (financial services preferred, not essential).
• A 2.1 degree in Computer Science or a related field from a top-tier university.
• Excellent communication skills for engaging business stakeholders, end-users, and technologists.
• ITIL certification (or equivalent ITIL framework experience).

Technical expertise in:

• Databases & design: SQL Server
• Monitoring tools: Grafana, Prometheus, Victoria Metrics
• Scheduling tools: Control-M
• Operating systems: Windows, Linux
• Containerisation & cloud: Kubernetes, Azure
• Collaboration tools: JIRA, Git, Bitbucket

This is a fantastic opportunity to work on impactful projects with a financial services firm. If you have the required experience, please apply.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.