IT Support Analyst

Barbour South Shields, England, United KingdomPosition Overview

We have an exciting opportunity for an IT Support Analyst to join our Infrastructure and Security Team within the Global IT department here at our Head Office in South Shields. The main focus of the role is to provide 1st/2nd line and desktop support to all Barbour employees across multiple sites and locations globally. The aim is to provide a first time fix where possible, otherwise ownership is taken for managing an incident or request through to resolution. Working as part of a wider service operations team, the role is varied. The team support approximately 1000 endpoints worldwide, as well as various mobile devices and technologies. The role will involve building, upgrading, and supporting end user devices with various solutions and services in support of the global Barbour IT team.Duties and Responsibilities

Providing 1st/2nd line support for all IT and technology systems globally.Responding to employee issues via the IT ticketing system and managing incidents through to resolution.Dealing with advanced problem analysis and investigation.Keeping up to date with the latest hardware/software and technology.Promoting continuous improvement and best practice within the department.Ensuring software is managed in accordance with applicable licensing terms.Maintenance and support of all hardware, including computers and printers.Deliver training to new starters.Communicating effectively with Barbour employees via email, telephone and via the IT helpdesk system directly.Some network troubleshooting and configuration of network devices.Configuration, installation and maintenance of Windows and OSX based systems and their applications.Communicate system outages to the wider business where it is business affecting.Work alongside service providers and vendors.Skills and Experience Required

Ideally a recognised IT qualification (e.g. Microsoft certification, ITIL)Knowledge of Helpdesk/Service Desk call logging/ Service Management software.Operating systems: A good knowledge of Server, desktop, and mobile operating systems (up to current versions) Both Windows and Apple OSX, iOS.Active Directory, Microsoft servers features and roles (IIS, DNS, DHCP etc)Detailed knowledge of common software and cloud applications: e.g. Microsoft 365, Outlook and MS Teams, Anti-Virus and security endpoints, management tools.Desktop hardware: Knowledge of desktop and mobile devices, servers and storage, audio and visual hardware, conferencing technology. PC and OSX imaging, hardware upgrades.Good grasp of IP networking, Network security, wireless infrastructure and performance monitoring/troubleshooting.Comfortable with physical networking hardware and components, ethernet switches, VLANS, routers, firewalls etc.Competent troubleshooter with excellent diagnostic skills.Excellent organisational skills.Experience of helpdesk ticketing systems, ticket management and reporting.Knowledge of backup and DR solutions.VMware and storage experience.Administration and configuration of Microsoft 365/exchange online.Retail POS experience, warehousing systems and barcode/ticketing solutions.Software asset management.Competent with audio/visual equipment.Ideally a current UK driving license and the ability to support users at various locations as required.Discretionary Company bonus schemeStaff DiscountStaff Shop25 days holiday as standard increasing with length of service plus bank holidaysAccess to training and development activities to support your career developmentFree onsite parkingSubsidised canteenOperate hybrid and flexible working4pm finish on a FridayRefer a friend bonus schemeReward and Recognition ProgramLength of Service RewardsAdditional Information

Note:

In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.Seniorility level

AssociateEmployment type

Full-timeJob function

Information TechnologyIndustries

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