Anti-Social Behaviour Officer

Anti-Social Behaviour Officer

We are looking for an experienced Anti-Social Behaviour Officer to join a housing team on a temporary basis, supporting customers and communities across Oxfordshire.

The role will focus on managing complex and ingrained anti-social behaviour, working proactively with customers, internal teams and external partner agencies to achieve positive outcomes and tenancy success.

Key Responsibilities

• Manage a caseload of complex anti-social behaviour cases from investigation through to resolution and enforcement where necessary.
• Work closely with customers, internal teams, partner agencies, solicitors and other stakeholders to address ASB effectively.
• Prepare and manage legal cases, including notices, court papers and witness statements.
• Attend and represent the organisation at court when required.
• Address tenancy and lease breaches, non-access, fraud and other tenancy-related issues.
• Aim to resolve cases through early intervention and collaborative solutions, using legal enforcement as a last resort.
• Maintain accurate and high-quality customer and case management records.
• Build positive relationships with customers and local stakeholders while delivering a professional, customer-focused service.
• Work collaboratively across teams to address complex customer needs and improve outcomes within local communities.
• Ensure all casework complies with relevant legislation, regulatory requirements and organisational policies.

About You

You will have:

• Strong knowledge and practical experience of ASB case management, including complex and entrenched cases.
• Experience of legal work and court processes, including preparing notices, court papers and witness statements.
• Experience working with external agencies, solicitors and internal teams.
• Excellent communication, negotiation and problem-solving skills.
• A strong track record of delivering excellent customer service and achieving positive customer outcomes.
• Knowledge of tenancy, lease and enforcement processes.
• The ability to manage a busy caseload, meet deadlines and work independently.
• Good IT skills, including Microsoft Office and Excel.
• A professional and collaborative approach, with the ability to build trust with customers and partner organisations.
• A full UK driving licence and access to a car, as the role involves extensive travel across Oxfordshire.

This is an excellent opportunity for an experienced ASB professional looking for a short-term contract with the potential to extend.