Allocations Officer

Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in London.

What the Job Will Be Doing

• Managing a caseload of housing applicants, delivering an efficient and responsive allocations service
• Assessing applications in line with Housing Act 1985 and Housing Act 1996 (Part VI), including eligibility, banding and priority
• Maintaining and updating the Housing Register and transfer list, ensuring accurate and up-to-date records
• Shortlisting, nominating and allocating properties in line with allocations policy and within agreed timescales
• Supporting the choice-based lettings system, including advertising properties and advising applicants on bidding
• Providing clear and accurate housing advice to applicants, including explaining decisions and rights to review
• Working to minimise void and re-let times, contributing to effective use of housing stock
• Supporting placements into emergency accommodation where required and participating in duty rotas
• Managing complex cases, including referrals to medical officers, social care and other services
• Handling enquiries, complaints and Member enquiries in line with service standards
• Working collaboratively with internal teams and external partners to deliver effective housing solutions
• Maintaining compliance with housing legislation, policies and Codes of Guidance at all times

What You Will Need

• Experience working within housing allocations, lettings or housing needs in a Local Authority or similar setting
• Strong knowledge of housing legislation, particularly Housing Act 1996 (Part VI)
• Experience managing a caseload and working within a target-driven environment
• Experience using housing management systems (e.g. Locata or similar)
• Strong communication skills, with the ability to provide clear advice and handle sensitive situations
• Ability to work collaboratively with a range of stakeholders and partners
• Good organisational skills with the ability to prioritise workloads effectively
• Ability to handle complex cases and make informed decisions