Air Import Team Leader

Right Now Group are seeking an experienced Air Import Team Leader to lead and support a small, fast-paced airfreight operations team. This is a hands-on role requiring strong operational knowledge, leadership capability, and a commitment to delivering exceptional service to customers, clients, and agents.You will be responsible for overseeing daily import operations, ensuring compliance with HMRC / Border Force regulations, resolving issues efficiently, and fostering a high-performance, collaborative team environment.Key Responsibilities Air Import Team Leader:Lead, motivate, and support a small airfreight operations team to consistently deliver high-quality workCoach, mentor, and train team members, including updates on regulatory and internal proceduresAllocate and oversee daily workloads; ensure operational cover during holidays and sicknessConduct daily and weekly team meetings; escalate issues to management where requiredPromote a proactive, collaborative, and solutions-focused team cultureManage airfreight import shipments from origin through to final deliveryEnsure full compliance with ETSF procedures and HMRC / Border Force regulationsMonitor arrivals, trigger points, discrepancies, amendments, and claimsCarry out regular warehouse walk-throughs and bond checks; document and resolve any discrepanciesMaintain and update customer and supplier records within internal systemsLead and participate in cross-departmental meetings with Transport, Warehouse, and Customer ..... full job details .....