Air import customer service agent

Right Now Group are recruiting for an experienced Air Import Customer Service Coordinator to join a busy freight forwarding operation based in the Heathrow area.This is a customer-focused Air Import position where you''ll take responsibility for managing shipments from origin through to final delivery, acting as a key point of contact for customers throughout the process.We''re looking for someone with a good understanding of Air Import operations and customs procedures, but equally important is the ability to communicate confidently with customers, build strong relationships, provide proactive shipment updates, and resolve problems before they escalate.You''ll work closely with overseas agents, customs teams, transport, warehouse operations, and other internal departments to ensure customers receive a consistently high level of service.Key Responsibilities of an Air Import Customer Service CoordinatorManage Air Import shipments from origin through to final deliveryAct as a key point of contact for customers, providing proactive shipment updates throughout the processLiaise with overseas agents to obtain pre-alerts, documentation, and shipment informationMonitor flight arrivals and ensure shipments continue moving through the import process efficientlyCoordinate with customs, transport, warehouse, and operational teams to ensure deliveries are completed on timeHandle customer enquiries and resolve shipment issues quickly and professionallyBuild and maintain strong ..... full job details .....