AI Service Designer

Urgent Contract AI Service Designer (2B) - Active Security Cleared Role PurposeThe AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping AI-enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem''s Responsible AI and Digital strategies.Key ResponsibilitiesLead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomesMap current and future service journeys, identifying opportunities to embed AI, automation, and data-driven decision-makingConduct user research and translate insights into service designs, prototypes, and design artefactsIdentify where AI can improve service efficiency, quality, or customer experienceWork with data scientists, engineers, and product teams to embed AI solutions into operational servicesEmbed Responsible AI principles including fairness, transparency, and accountability into service designCollaborate within multidisciplinary teams and support agile deliveryDefine service performance metrics and continuously improve services using data and feedbackEssential Skills and ExperienceStrong experience designing end-to-end services in complex organisationsSkilled in service design methods such as journey mapping and service blueprintsUnderstanding of AI, data, and automation ..... full job details .....