Aftersales Support Executive

Are you passionate about delivering exceptional customer service and ensuring smooth after-sales operations? We’re looking for a dedicated After-Sales Support Executive to join a growing UK Operations Team. This is a fantastic opportunity to play a hands-on role in supporting customers across multiple brands while driving continuous improvement in after-sales processes.

What You’ll Do

• Carry out detailed inspections of returned products at third-party premises, ensuring full compliance with HSE standards.
• Provide outstanding customer support with a focus on first-time resolution and satisfaction.
• Build strong relationships with service centre agents, dealers, and key stakeholders.
• Manage customer interactions end-to-end, from authorising product collections to coordinating repairs under guarantee.
• Identify opportunities to streamline processes and improve operational efficiency.
• Support departmental projects from concept through to delivery.
• Travel across the UK as required to conduct inspections and support customer needs.
• Continuously develop product knowledge and contribute to personal and team growth.

  
What We’re Looking For

• At least 1 year’s experience in customer service or sales support with a track record of resolving customer issues effectively.
• Strong problem-solving and multitasking skills with excellent attention to detail.
• Confident communicator, both written and verbal, with good relationship-building skills.
• Proficient in Microsoft Office and experienced in using CRM systems.
• Analytical mindset with accurate data entry skills.
• Self-motivated, trustworthy, and able to work independently as well as part of a team.
• Full UK driving licence (essential).

What’s On Offer
Alongside joining a supportive and forward-thinking team, you’ll enjoy a comprehensive benefits package, including:

• 25 days’ holiday + bank holidays
• Private medical and dental insurance
• Group life assurance
• Annual gym allowance
• Free on-site parking
• On-site restaurant and coffee shop
• Work-from-home option after initial training period
• Discounts on a wide range of products

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