Advice Service Manager

Advice Service Manager Do you have a passion for helping people and a solid understanding of the current welfare benefits system? Do you have excellent Microsoft Excel skills (to efficiently manage, analyse and visualise data)? We''re looking for highly motivated, committed and experienced individual to join the existing Management Team as an Advice Service Manager. If this sounds like you, then apply today! Position: Advice Service Manager Location: Chesterfield or Ilkeston (hybrid mix of home and office working) Salary: £36,887.00 per annum, pro rata Hours: Full-Time (37 hours per week) Contract: Permanent Closing Date: 31st August 2026 About the Role In this role you will take the lead on managing assigned advice services, projects and the staff working on these, as well as contributing to the running of the wider organisation and working in collaboration with Service Managers and Supervisors. You will be responsible for monitoring and improving the performance of the services, including oversight of KPIs and quality metrics. Main areas of responsibility include: Service Management Performance and Quality Stakeholder Engagement and Development Data, Reporting, and Compliance Staff and Team Leadership Training and Development Teamwork and Relationships There is flexibility in this role which allows for some irregular shift patterns and remote or home working where appropriate, as well as travel to the offices when required. We welcome and encourage applications from ..... full job details .....