Advice Service Manager

Advice Service ManagerDo you have a passion for helping people and a solid understanding of the current welfare benefits system Do you have excellent Microsoft Excel skills (to efficiently manage, analyse and visualise data)We''re looking for highly motivated, committed and experienced individual to join the existing Management Team as an Advice Service Manager.If this sounds like you, then apply today!Position: Advice Service ManagerLocation: Chesterfield or Ilkeston (hybrid mix of home and office working)Salary: £36,887.00 per annum, pro rataHours: Full-Time (37 hours per week)Contract: PermanentClosing Date: 31st August 2026About the RoleIn this role you will take the lead on managing assigned advice services, projects and the staff working on these, as well as contributing to the running of the wider organisation and working in collaboration with Service Managers and Supervisors. You will be responsible for monitoring and improving the performance of the services, including oversight of KPIs and quality metrics.Main areas of responsibility include:Service ManagementPerformance and QualityStakeholder Engagement and DevelopmentData, Reporting, and ComplianceStaff and Team LeadershipTraining and DevelopmentTeamwork and RelationshipsThere is flexibility in this role which allows for some irregular shift patterns and remote or home working where appropriate, as well as travel to the offices when required.We welcome and encourage applications from people of all backgrounds. ..... full job details .....