Advice and Information Worker

This role delivers one to one case work including ongoing support to resolve both immediate and crisis situations, in the main relating to welfare benefits, referring to appropriate support agencies and other ICCM services promoting a multiagency approach. The aim of the service is to empower people through access to appropriate support services and improve quality of life, health and wellbeing. This is a fixed term role to cover for Maternity Leave (9 Months) Delivering client focused, culturally appropriate support services for the benefit of members of the Irish community in Manchester on an appointment office basis, drop in service, and on outreach for those with mobility issues facilitating access to mainstream health, housing, education and employment services. To provide support to members of the Irish community who are vulnerable through age, poor physical or mental health, homelessness, risk of homelessness, drug/alcohol use, offending, hate crime, social and cultural isolation etc. To complete an initial assessment of Service Users'' needs, presenting issues and risks, making onward referrals to statutory and other voluntary support agencies as appropriate for people to access specialist support An understanding of how to deal with people who have experienced trauma. Inputting all client based work onto the CMS; maintaining accurate and up to date case files and reporting. To facilitate the successful running of ICCM''s health and well being activities as ..... full job details .....