Administrator

Administrator Location:Stratford upon Avon (hybrid after training) Hours:Mon-Fri 37.5 hrs UK-based field services organisation providing external field agency solutions to the utilities sector. Job Purpose As a Administrator, you will be responsible for the daily management and completion of specialist visits conducted by field teams on behalf of clients. Visits may include payment negotiation or collection, meter inspections, reconnections, property status reports, occupancy verification, and welfare or safety checks. You will allocate, plan, and monitor visit completion and performance to ensure all activity meets client service levels and business requirements. The role involves regular communication with field representatives, clients, and internal colleagues, ensuring all tasks are handled accurately, compliantly, and in a timely manner. Responsibilities Allocate and plan visits in line with client SLAs and company processes. Prepare and dispatch visit packs and related documentation. Handle calls and emails to organise and manage site visits. Update systems with visit details, outcomes, and appointment information. Provide support to field agents during visit completion. Liaise with clients to resolve account queries. Record and escalate any vulnerabilities or safety concerns identified. Follow up on actions to ensure visits are completed as planned. Conduct quality checks on returned visit reports and arrange revisits if required. Produce and issue ..... full job details .....