Administrator

Administrator - Spares Department

📍 Location: Plymouth

Are you an organised and customer-focused individual with strong attention to detail£ We''re looking for an Administrator to join our client''s busy Spares Department, providing excellent customer service and ensuring smooth day-to-day operations.

Key Responsibilities:

• Handle customer enquiries via phone and email, identifying the correct parts using the company website and ERP system, and providing accurate information on part numbers, prices, and availability.
• Process UK and Export orders, issuing order acknowledgements promptly.
• Manage customer return requests, raising returns authorisation notes and ensuring accurate records.
• Raise manual credit notes and invoices as required.
• Prepare export documentation, including commercial invoices and certificates of origin.
• Produce and issue regular reports to customers (e.g. backlog and shipment updates).
• Carry out general administrative duties, including filing, archiving, and supporting other office functions as needed.
• Adhere to all Company Policies and Procedures, including those relating to Quality, Environmental Health and Safety.
• Maintain compliance with EHS directives, PPE requirements, accident reporting, and site safety rules.

About You:

• Previous experience in administration, order processing, or customer service within a manufacturing, engineering, or logistics environment.
• Confident using ERP systems and Microsoft Office applications.
• Excellent communication and organisational skills.
• High attention to detail and accuracy when handling data and documentation.
• A proactive, team-oriented approach with the ability to work independently when required.

Why Apply£

This is an excellent opportunity to join a professional and supportive team in a key operational role. You''ll play an important part in maintaining customer satisfaction and supporting the smooth running of the spares department.